# VaaniAPI > VaaniAPI is an AI customer-support agent for Indian businesses. It answers > customer questions using Retrieval-Augmented Generation over documents the > business uploads, cites the source of every answer, and escalates to a human > when confidence is low. Channels: website chat widget today; WhatsApp and > voice on the roadmap. Pricing is a flat monthly rupee subscription > (₹999 / ₹2,499 / ₹4,999 plus 18% GST) with no per-message or per-resolution > fees. Setup takes about 30 minutes and requires no developer. ## Product - [AI Chatbot](https://vaaniapi.com/product/chatbot) - [Escalation inbox](https://vaaniapi.com/product/escalations) - [WhatsApp & Email](https://vaaniapi.com/product/whatsapp) - [Elements](https://vaaniapi.com/product/elements) ## Solutions by industry - [E-commerce & D2C](https://vaaniapi.com/solutions/ecommerce): Answer shipping, sizing, returns and order-status questions instantly, 24/7, from your own catalogue and policy documents. Live in 30 minutes on Shopify or WooCommerce, flat ₹ pricing. - [EdTech & coaching](https://vaaniapi.com/solutions/edtech): Answer admission, fee, batch-timing and syllabus questions 24/7 from your own brochures and policy documents. No developer needed, flat ₹ pricing, live in 30 minutes. - [Healthcare & wellness](https://vaaniapi.com/solutions/healthcare): Answer appointment, timing, insurance and preparation questions from your own verified documents - with strict grounding, escalation to staff, and no medical advice invented. - [Real estate & property](https://vaaniapi.com/solutions/real-estate): Answer project, pricing, RERA, amenity and possession questions 24/7 from your own brochures - and capture qualified site-visit leads while your sales team sleeps. - [Travel & hospitality](https://vaaniapi.com/solutions/travel-hospitality): Answer booking, tariff, check-in, cancellation and itinerary questions 24/7 in the guest's language, grounded in your own tariff sheets and policies. Flat ₹ pricing. ## Comparisons - [VaaniAPI vs Wati](https://vaaniapi.com/compare/wati): Compare VaaniAPI and Wati for Indian SMB customer support: RAG answers from your own documents vs keyword flows, flat ₹ pricing vs per-conversation fees, and 30-minute no-code setup. - [VaaniAPI vs Interakt](https://vaaniapi.com/compare/interakt): Compare VaaniAPI and Interakt for Indian businesses: document-grounded AI replies with source citations, flat ₹ pricing and no-code setup versus WhatsApp commerce automation and campaign flows. - [VaaniAPI vs Intercom](https://vaaniapi.com/compare/intercom): Compare VaaniAPI and Intercom (Fin): both answer from your content, but VaaniAPI prices flat in rupees with no per-resolution fee, sets up in 30 minutes and is built for Indian SMBs. - [VaaniAPI vs Zoho SalesIQ](https://vaaniapi.com/compare/zoho-salesiq): Compare VaaniAPI and Zoho SalesIQ: RAG answers cited to your own documents and a 30-minute no-code setup, versus Zobot scripting inside the Zoho suite. ## Key pages - [Home](https://vaaniapi.com/) - [Pricing](https://vaaniapi.com/pricing) - [FAQ](https://vaaniapi.com/faq) - [About](https://vaaniapi.com/about) - [Contact](https://vaaniapi.com/contact) - [Documentation](https://vaaniapi.com/docs) - [Blog](https://vaaniapi.com/blog) - [Sitemap](https://vaaniapi.com/sitemap) ## Articles - [The midnight-query problem: why every unanswered 10pm message is a lost sale](https://vaaniapi.com/blog/midnight-query-problem): Customers message at all hours. Here's how Indian SMBs are turning midnight queries into next-morning orders - and what it costs to keep ignoring them. - [RAG explained for business owners: how a chatbot stays honest](https://vaaniapi.com/blog/rag-explained-for-business-owners): What Retrieval-Augmented Generation actually means, why grounding kills hallucination, and how source-citing builds customer trust. - [Flat pricing vs per-message fees: the real cost of WhatsApp bots](https://vaaniapi.com/blog/flat-pricing-vs-per-message-fees): We compared what growing businesses actually pay across popular tools - and why exchange-rate shocks hurt the most. - [How to write a knowledge base your AI can actually use](https://vaaniapi.com/blog/knowledge-base-your-ai-can-use): Chunking, structure, and the five documents every business should upload on day one. - [When should AI hand off to a human? Designing escalation that customers love](https://vaaniapi.com/blog/designing-escalation-customers-love): Confidence thresholds, context handoff, and why a good escalation beats a bad answer every time. - [Shopify + AI support: a 30-minute setup guide](https://vaaniapi.com/blog/shopify-ai-support-30-minute-setup): From store connect to first grounded answer - a step-by-step walkthrough with screenshots. - [Hinglish, Tamil, or pure Hindi: why your bot must speak like your customers](https://vaaniapi.com/blog/support-in-every-language): Most Indian customers don't type queries in textbook English. Here's how language flexibility quietly decides whether your support works. - [The DPDP Act for SMBs: what customer-data law actually asks of you](https://vaaniapi.com/blog/dpdp-act-smb-guide): India's data-protection law isn't just for big tech. A plain-language guide to consent, storage, and picking compliant tools. - [The festival-season playbook: surviving a 10x query surge without hiring](https://vaaniapi.com/blog/festival-season-support-playbook): Diwali sales bring Diwali support volume. How to prepare your knowledge base, escalations, and team for the busiest weeks of the year. - [Beyond response time: the five support metrics that actually predict revenue](https://vaaniapi.com/blog/support-metrics-that-matter): Deflection rate, knowledge coverage, escalation quality - the numbers that tell you whether support is a cost centre or a sales channel. ## Legal - [Privacy policy](https://vaaniapi.com/privacy) - [Terms and conditions](https://vaaniapi.com/terms) - [Cancellation & refund policy](https://vaaniapi.com/refund-policy) - [DPDP & GDPR - data processing](https://vaaniapi.com/dpa) - [Security](https://vaaniapi.com/security)