The midnight query
Customers message at all hours. Every unanswered message at 10pm is a sale already lost to a competitor who replied.
Built for Indian SMBs
Your 24/7 AI support agent. Live in 30 minutes.
Upload your docs. Get an AI chatbot that answers customers on your website — grounded in your own data, so it never makes things up. No code. No per-message fees. Just flat ₹ pricing.
14-day free trial · No credit card · Cancel anytime
Aria Online · replies instantly
- 0%of queries answered automatically
- 0 minfrom sign-up to live on your site
- ₹0hidden per-message or per-resolution fees
- <2saverage answer response time
The problem
It's 10pm. You have 30 unread messages.
And they're all the same 15 questions.
The repetition tax
“What's your return policy?” “Do you ship to Hyderabad?” 80% of queries are identical — 2–4 hours of copy-paste labour, every single day.
The hallucination fear
Generic AI invents return policies and wrong prices. One made-up answer destroys customer trust instantly. That's why grounding matters.
Why it's different
It only speaks from your verified data.
VaaniAPI is built on RAG — Retrieval-Augmented Generation. Every answer is pulled from the documents you upload and cited back to its source. If it can't find a confident match, it doesn't guess — it hands the customer to a human.
- Zero hallucination — answers grounded in your content
- Source-cited responses you can audit
- Confidence threshold triggers human escalation
- Tenant-isolated — your data never leaks to another business
How it works
Three steps to a live AI agent.
No developers. No integrations. If you can paste a line of text, you can launch VaaniAPI.
- 1
Upload your knowledge
Drop in PDFs, Word docs, or paste your FAQs and policies. We extract, chunk, and embed everything automatically.
- 2
Customise your bot
Set the name, brand colour, greeting, and tone. Preview your widget live as you type — no save-and-reload.
- 3
Paste one line of code
Copy a single script tag onto your site — or one-click install on Shopify & WordPress. You're live.
Features
Everything a support agent does. None of the payroll.
Zero-hallucination RAG
Answers only from your uploaded data, cited to the source. It cannot invent policies or prices.
Human escalation
A one-tap “Talk to a person” button. You get an instant email with the customer's name and message.
Streaming answers
Responses stream token-by-token like a human typing. Feels instant even on a slow connection.
Tenant-isolated data
Multi-tenant from day one. Every query is scoped to your business — enforced at the database level.
Conversation memory
Remembers context within a chat, so “what about the blue one?” just works.
On-brand widget
Your name, colour, greeting, and quick replies. A live preview updates as you type.
Any document format
PDF, DOCX, TXT, or pasted text. We extract, chunk, and embed it automatically in the background.
Dashboard & inbox
See conversations, escalations, and knowledge-base status at a glance. Read every transcript.
One-line install
A single script tag — simpler than Google Analytics — or one-click Shopify & WordPress plugins.
One brain, every channel
Start on the web. Expand everywhere.
The same knowledge base powers every channel, so your answers stay consistent — no matter where your customer reaches you.
Website chat widget
A fast, on-brand chat bubble on every page. Under 50KB, streams answers instantly, never slows your site.
WhatsApp Agent
Plug into your existing WhatsApp Business number. The same AI handles every message, 24/7, Meta-compliant.
Voice API
RAG-powered inbound & outbound phone calls. A natural AI voice that knows your catalog and policies.
Why VaaniAPI
The intersection nobody else owns.
WhatsApp tools can't reason. Western tools cost a fortune and don't fit India. VaaniAPI is the only one that does both.
| Capability | VaaniAPI | Wati | Interakt | Intercom |
|---|---|---|---|---|
| Answers from your own data (RAG) | Partial | |||
| Website chat widget | ||||
| WhatsApp channel | Roadmap | Limited | ||
| Voice API | Roadmap | |||
| Hindi & regional languages | Roadmap | Limited | ||
| Flat ₹ pricing, no per-message fees | ||||
| No-code, 30-minute setup | Partial | Partial | ||
| Built for India first |
Pricing
Flat ₹ pricing. Zero surprises.
Replace a ₹15,000/month support hire for a fraction of the cost. No per-message fees, no exchange-rate shocks.
Starter
Launch AI support on your website.
₹999/mo
5,000 conversations / mo
Start free- 1 team seat
- 10 knowledge-base documents
- Website chat widget
- Email escalation alerts
- Zero-hallucination RAG engine
Growth
Add WhatsApp and grow your team.
₹2,499/mo
30,000 conversations / mo
Start free trial- 5 team seats
- 100 knowledge-base documents
- Website + WhatsApp
- Full escalation inbox
- Conversation analytics
Pro
Voice, bigger team, more volume.
₹4,999/mo
100,000 conversations / mo
Start free trial- 25 team seats
- 500 knowledge-base documents
- Website + WhatsApp + Voice
- Priority support
- Dedicated onboarding call
Enterprise
Custom limits, SLAs, and support.
Custom
Custom volume
Contact sales- Unlimited team seats
- Unlimited knowledge base
- All channels
- Dedicated support & SLA
- Custom onboarding
All plans include the zero-hallucination RAG engine and a 14-day free trial. Annual billing saves 2 months. Launch offer: the first 10 customers get a full year free with code FIRST10.
Questions
Everything you might be wondering.
How is VaaniAPI different from a normal AI chatbot like ChatGPT?
VaaniAPI uses Retrieval-Augmented Generation (RAG). It only answers from the documents you upload — your real return policy, pricing, and product info — so it cannot invent facts or hallucinate. Generic AI chatbots make things up; VaaniAPI stays grounded in your verified data and escalates to a human when it isn't confident.
Do I need a developer to set it up?
No. A non-technical business owner can go live in about 30 minutes: sign up, upload your documents or paste text, customise the widget, and paste a single script tag into your website. We also offer one-click Shopify and WordPress install.
Will the AI make up answers and give customers wrong information?
No. If VaaniAPI can't find a confident match in your knowledge base, it does not guess. It acknowledges the gap and offers to connect the customer to a human. Every answer is grounded in your uploaded content, and the source chunks are stored for auditability.
How much does it cost, and are there hidden fees?
Plans start at ₹999/month for the website chat widget. Pricing is flat in rupees — no per-message fees, no per-resolution charges, and no exchange-rate surprises. There is a 14-day free trial with 100 conversations and no credit card required.
Can it handle WhatsApp and phone calls too?
The website chat widget is available today. WhatsApp Agent and a RAG-powered Voice API are on the roadmap and use the same knowledge base, so your answers stay consistent across every channel.
Is my data secure and isolated from other businesses?
Yes. VaaniAPI is multi-tenant from day one. Every knowledge-base query is scoped to your business only, enforced at the database level, so no data leaks between accounts. Access tokens are encrypted at rest and all traffic is over HTTPS.
How fast does the widget respond, and will it slow my website?
Answers stream token-by-token and typically start in 1–2 seconds. The widget bundle is under 50KB and loads asynchronously, so it has no measurable impact on your site's load time or SEO.
Stop answering the same 15 questions.
Give your customers instant, accurate answers 24/7 — and give yourself your evenings back. Live in 30 minutes.
14-day free trial · 100 conversations free · No credit card