How long does setup actually take?

About 30 minutes for a typical business: upload five to ten documents, set your bot's name, colour and greeting, then paste one script tag before the closing body tag of your site. Shopify and WordPress have one-click installs.

What file types can I upload?

PDF, DOCX and TXT files, pasted text, and public URLs we crawl for you. Everything is extracted, chunked and embedded automatically in the background.

How many documents should I start with?

Start with the five that answer your most common questions: shipping and delivery, returns and refunds, pricing, product or service details, and your FAQ page. That usually covers the repetitive 80%.

Can I change the answers after going live?

Yes. Update or replace a document and the knowledge base re-indexes; every channel starts answering with the new information immediately.

Does it work on Shopify, WordPress and custom sites?

Yes. One-click on Shopify and WordPress, a single script tag anywhere else, and an npm package with React components for React and Next.js apps.

Documentation

Live in 30 minutes.

Everything you need to launch your AI support agent - from first upload to going live.

Quickstart

1. Upload your knowledge. In the dashboard, drop in PDFs, DOCX, TXT - or paste your FAQs and policies directly. We extract, chunk, and embed everything automatically in the background.

2. Customise your bot. Set the name, brand colour, greeting, and quick replies. The live preview updates as you type - no save-and-reload.

3. Go live. Paste one script tag on your site, or one-click install on Shopify & WordPress.

Install the widget

Add this before the closing </body> tag. The bundle is under 50KB and loads asynchronously - zero impact on page speed or SEO.

<script src="https://vaaniapi.com/widget.js"
data-bot="YOUR_BOT_ID" async></script>

Find YOUR_BOT_ID in Dashboard → Widget studio → Install.

React / Next.js

npm install @vaaniapi/react

import { VaaniChat } from "@vaaniapi/react";

// anywhere in your app
<VaaniChat botId="YOUR_BOT_ID" />

Customise

Control the widget programmatically with the JavaScript API:

window.vaani.open(); // open the chat
window.vaani.prefill("Where is my order?");
window.vaani.on("escalation", (e) => { ... });

Escalations

When answer confidence falls below your threshold, the bot offers a “Talk to a person” button. You receive an instant email with the customer's name, message, and the full conversation - and everything lands in your dashboard inbox with the complete transcript.

Get started for free

What are you waiting for?

Stop answering the same 15 questions. Give your customers instant, accurate answers 24/7 - and give yourself your evenings back. Live in 30 minutes.

Let's go! →

14-day free trial · No credit card · Cancel anytime