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For travel & hospitality

AI guest support for travel & hotels

Guests plan trips at midnight and message from different time zones. VaaniAPI answers tariffs, cancellation rules and itinerary questions from your own documents, around the clock.

Start free trial →See pricing
The problem

What this industry actually loses.

Guests are never in your timezone

Enquiries land at 3am and expect an answer by breakfast.

Cancellation policy disputes

Vague answers about refunds become chargebacks and bad reviews.

Seasonal tariff confusion

Peak, off-peak and festival rates change constantly.

What it handles

Answered automatically, every hour of the day

  • Tariffs & availability enquiriesAnswered from your current rate sheet.
  • Cancellation & refund rulesExact policy text, cited - fewer disputes later.
  • Check-in/check-out & house rulesPets, extra beds, early check-in, quoted from your policy.
  • Itineraries & packagesDay-wise plans and inclusions answered from your package documents.
  • Booking escalationHigh-intent guests handed to your reservations team with full context.
C
What is the tariff for a deluxe room in December?
A
December falls in the peak season band of the current rate sheet.
Source: tariff-2026.pdf
C
What is your cancellation policy for a 3-day-out cancellation?
A
Cancelling 3 days before check-in falls under the partial-refund slab.
Source: cancellation-policy.pdf
C
Is early check-in possible at 10am?
A
Early check-in at 10am is subject to availability and may carry a half-day charge.
Source: house-rules.pdf
Real questions

Typical queries it resolves alone

Uploaded once, answered forever - with the source document cited on every reply.

“What is the tariff for a deluxe room in December?”
“What is your cancellation policy for a 3-day-out cancellation?”
“Is early check-in possible at 10am?”
“Are pets allowed in the cottages?”
“What is included in the Coorg weekend package?”
How it works

Three steps. Thirty minutes.

1

Upload what you already have

Drop in your policy PDFs, price sheets and FAQ documents. We extract, chunk and embed them automatically.

2

Set the tone and brand

Name, colour, greeting and quick replies, with a live preview as you type.

3

Paste one script tag

One line on your site - or a one-click install on Shopify and WordPress. You're live.

Questions

For travel & hospitality specifically

It answers questions and escalates booking intent with full context; payment and inventory stay in your booking engine.

Yes - replace the document and every channel answers with the new rates immediately.

Other industries: E-commerce & D2C · EdTech & coaching · Healthcare & wellness · Real estate & property
Get started for free

What are you waiting for?

Stop answering the same 15 questions. Give your customers instant, accurate answers 24/7 - and give yourself your evenings back. Live in 30 minutes.

Let's go! →

14-day free trial · No credit card · Cancel anytime