Privacy Policy

This Privacy Policy explains how VaaniAPI(“we”, “us”) collects, uses, and safeguards information when a business uses our AI customer-support platform and when their customers interact with the chat experiences we power.

Information we collect

• Account data — business name, website, contact email, and login credentials for the business owners who sign up.
• Knowledge-base content — the documents and text a business uploads to train its AI agent.
• Conversation data— messages exchanged between a business’s customers and the AI agent, plus any escalation details a customer chooses to provide.
• Usage & technical data — logs, device and browser information, and analytics used to operate and improve the service.

How we use information

• To provide, maintain, and secure the platform.
• To generate grounded AI answers from a business’s own content.
• To route human-escalation requests to the right business.
• To monitor performance, prevent abuse, and improve quality.

Data isolation & security

VaaniAPIis multi-tenant. Each business’s knowledge base and conversations are logically isolated and scoped to that business. Access tokens and credentials are encrypted at rest, and all traffic is served over HTTPS.

Data sharing

We do not sell personal data. We share data only with sub-processors required to run the service (for example, hosting, model inference, and email delivery), each bound by appropriate data-protection terms.

Your rights

Depending on your jurisdiction (including India’s DPDP Act and the EU GDPR), you may request access, correction, export, or deletion of your personal data. See our Data Protection & DPDP / GDPR page for the process, or contact us at privacy@vaaniapi.com.

Contact

Questions about this policy? Email privacy@vaaniapi.com.

This page is a plain-language summary provided for transparency and is not legal advice. Have your final policy reviewed by qualified counsel before relying on it.