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For online stores

AI support for e-commerce & D2C

Your traffic peaks after 8pm. Your support does not have to stop at 6. VaaniAPI answers the pre-purchase questions that decide the sale - instantly, from your own catalogue and policies.

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The problem

What this industry actually loses.

Midnight questions, morning replies

Most Indian shopping happens after dinner. A question answered eleven hours later is a competitor's order.

Return policy asked 40 times a day

Shipping windows, COD availability, size charts, exchange rules - the same fifteen questions, forever.

Silent cart abandonment

Shoppers rarely ask twice. If the answer is not there in seconds, the tab closes.

What it handles

Answered automatically, every hour of the day

  • Order & delivery questions“Do you ship to Wakad?”, “When will #7712 arrive?” - answered from your shipping policy and order docs.
  • Sizing & product fitGrounded in your size chart and catalogue, never invented.
  • Returns, refunds & exchangesExact policy wording, cited to the document, so nobody promises what you do not offer.
  • COD, payments & invoicesGST invoice requests and payment-method questions handled without a human.
  • Festive-sale surgesDiwali traffic spikes cost nothing extra - no per-message fee, no night shift to staff.
C
Do you deliver to Kochi and how long does it take?
A
Yes - Kochi is served, with delivery in 3–5 working days.
Source: shipping-policy.pdf
C
Is the cotton kurta available in XL?
A
In stock in XL at ₹1,299. Free delivery above ₹499.
Source: catalog.pdf
C
Can I return an item after 10 days?
A
Returns are accepted within 7 days of delivery, so day 10 is outside the window.
Source: returns.docx
Real questions

Typical queries it resolves alone

Uploaded once, answered forever - with the source document cited on every reply.

“Do you deliver to Kochi and how long does it take?”
“Is the cotton kurta available in XL?”
“Can I return an item after 10 days?”
“Do you offer cash on delivery under ₹500?”
“Can I get a GST invoice for my order?”
How it works

Three steps. Thirty minutes.

1

Upload what you already have

Drop in your policy PDFs, price sheets and FAQ documents. We extract, chunk and embed them automatically.

2

Set the tone and brand

Name, colour, greeting and quick replies, with a live preview as you type.

3

Paste one script tag

One line on your site - or a one-click install on Shopify and WordPress. You're live.

Questions

For e-commerce & d2c specifically

Yes. Shopify and WordPress/WooCommerce have one-click installs; every other platform takes a single script tag before the closing body tag.

No. The bundle is under 50KB and loads asynchronously, so it does not affect Core Web Vitals or your search rankings.

Yes - upload the catalogue as PDF, DOCX or text, and answers are retrieved from it with the source cited.

Other industries: EdTech & coaching · Healthcare & wellness · Real estate & property · Travel & hospitality
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What are you waiting for?

Stop answering the same 15 questions. Give your customers instant, accurate answers 24/7 - and give yourself your evenings back. Live in 30 minutes.

Let's go! →

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