Cancellation & refund policy
We would rather you left happy than stayed billed. This policy explains cancellations, refunds and timelines, and is published to meet the requirements of Indian payment gateways and the Consumer Protection (E-Commerce) Rules, 2020.
Last updated: 25 July 2026
Free trial
Every plan starts with a 14-day free trial that needs no credit card. If you do nothing at the end of it, the account simply stops - you are never charged automatically from a trial.
Cancelling a subscription
- Cancel any time from Dashboard → Billing, or by writing to hello@vaaniapi.com.
- Cancellation stops the next renewal. Your workspace stays active until the end of the period you have already paid for.
- No cancellation fee applies at any time.
Refunds
- Monthly plans: cancel within 7 days of the first charge on a new subscription for a full refund. After that, the current month is not refunded and the plan does not renew.
- Annual plans: cancel within 14 days of the charge for a full refund. After that, we refund the unused whole months on request, minus any discount already consumed.
- Duplicate charges, failed provisioning or a billing error are refunded in full, always.
- Add-on usage already consumed and third-party channel charges (for example Meta's WhatsApp conversation fees) are not refundable.
How to request a refund
Email hello@vaaniapi.com from the account owner's registered email with your invoice number and the reason. We acknowledge within 1 business day and approve or explain within 5 business days.
Timelines
Approved refunds are issued to the original payment method within 5–7 business days. Your bank or card issuer may take a further 5–10 business days to reflect it. UPI refunds are usually credited within 3 business days.
Data after cancellation
You can export conversations and knowledge-base content for 30 days after cancellation. After that the workspace and its data are permanently deleted.